Privacy Policy

Introduction

Aeroctrioc Limited ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery services, website, and mobile application.

By using our services, you consent to the collection and use of information in accordance with this policy. We are committed to compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account with us
• Place an order for food delivery
• Subscribe to our newsletter or VIP list
• Contact our customer service
• Participate in surveys or promotions

This information may include:

• Name, email address, and phone number
• Delivery address and billing information
• Payment card details (processed securely through third-party payment processors)
• Dietary preferences and food allergies
• Order history and preferences

Automatically Collected Information

When you access our services, we may automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, actions taken)
• Location data (with your consent, for delivery purposes)
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To process and deliver your food orders, manage your account, and provide customer support
• Communication: To send order confirmations, delivery updates, and respond to your inquiries
• Personalization: To customize your experience, recommend dishes, and remember your preferences
• Marketing: To send promotional offers and newsletters (with your consent)
• Analytics: To improve our services, analyze usage patterns, and optimize our platform
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our service obligations to you
• Legitimate Interests: For business operations, fraud prevention, and service improvement
• Consent: For marketing communications and optional data processing
• Legal Obligation: To comply with legal requirements and regulations

Information Sharing and Disclosure

We may share your information with:

• Restaurant Partners: Order details necessary for food preparation and delivery
• Delivery Partners: Contact and address information for order delivery
• Payment Processors: Secure processing of payment transactions
• Service Providers: Third-party vendors who assist with our operations
• Legal Authorities: When required by law or to protect our rights and safety

We do not sell, trade, or otherwise transfer your personal information to third parties for their marketing purposes without your explicit consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure data centers with restricted access
• Regular security assessments and audits
• Employee training on data protection practices
• Incident response procedures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data to another service
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at [email protected].

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. These may include:

• Essential Cookies: Necessary for basic website functionality
• Performance Cookies: Help us analyze website usage and performance
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used for targeted advertising (with your consent)

You can manage your cookie preferences through our cookie banner or your browser settings.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Conduct legitimate business operations

When personal data is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the UK government
• Standard contractual clauses approved by UK authorities
• Binding corporate rules or certification schemes

Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications

Continued use of our services after such modifications constitutes acceptance of the updated Privacy Policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe your data protection rights have been violated.