Cookie Policy

Introduction

This Cookie Policy explains how Aeroctrioc Limited ("we," "our," or "us") uses cookies and similar tracking technologies when you visit our website at aeroctrioc.com or use our mobile application. This policy should be read together with our Privacy Policy and Terms of Service.

By continuing to use our website, you consent to our use of cookies in accordance with this policy. You can manage your cookie preferences at any time through our cookie management system.

What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit a website. They are widely used to make websites work more efficiently and to provide information to website owners about user behavior and preferences.

Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" (deleted when you close your browser). They can also be "first-party" (set by our website) or "third-party" (set by other websites).

How We Use Cookies

We use cookies for several purposes to enhance your experience on our platform:

• Essential Functionality: Enable core features like user authentication, shopping cart functionality, and security measures
• Performance Analysis: Understand how visitors interact with our website to improve user experience
• Personalization: Remember your preferences, settings, and previous orders
• Marketing: Deliver relevant advertisements and measure campaign effectiveness
• Analytics: Gather insights about website usage patterns and popular content

Types of Cookies We Use

Essential Cookies

These cookies are strictly necessary for our website to function properly. They enable core functionality such as:

• User authentication and account management
• Shopping cart and checkout processes
• Security and fraud prevention
• Load balancing and system performance
• Cookie consent preferences

Legal Basis: Legitimate interest (essential for service provision)
Retention Period: Session to 1 year
Can be disabled: No (required for website functionality)

Performance and Analytics Cookies

These cookies help us understand how visitors use our website by collecting anonymous information:

• Number of visitors and page views
• Time spent on pages and bounce rates
• Popular content and user journey paths
• Error tracking and performance monitoring
• Device and browser information

Legal Basis: Consent
Retention Period: 13-26 months
Can be disabled: Yes

Functionality Cookies

These cookies enhance your experience by remembering your choices and preferences:

• Language and region preferences
• Previous order history and favorites
• Delivery address and payment preferences
• Accessibility settings and display preferences
• Form data to prevent re-entry

Legal Basis: Consent
Retention Period: 30 days to 2 years
Can be disabled: Yes

Marketing and Advertising Cookies

These cookies are used to deliver relevant advertisements and measure campaign effectiveness:

• Personalized advertisement delivery
• Retargeting and remarketing campaigns
• Social media integration and sharing
• Campaign performance measurement
• Cross-device and cross-platform tracking

Legal Basis: Consent
Retention Period: 30 days to 2 years
Can be disabled: Yes

Third-Party Cookies

We may allow third-party service providers to set cookies on our website for various purposes:

Analytics Providers

• Google Analytics: Website traffic analysis and user behavior insights
• Hotjar: User session recordings and heatmap analysis

Advertising Partners

• Google Ads: Targeted advertising and conversion tracking
• Facebook Pixel: Social media advertising and audience building

Social Media Platforms

• Facebook: Social sharing and login functionality
• Twitter: Social media integration and content sharing
• Instagram: Social media widgets and sharing

Payment Processors

• Stripe: Secure payment processing and fraud prevention
• PayPal: Alternative payment method integration

Each third-party provider has its own cookie policy and privacy practices. We recommend reviewing their policies for detailed information.

Cookie Management and Your Choices

Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner allowing you to:

• Accept All: Allow all cookie categories
• Necessary Only: Allow only essential cookies
• Customize Settings: Choose specific cookie categories

Cookie Settings Panel

You can access detailed cookie settings through our cookie management panel, where you can:

• View all active cookies and their purposes
• Enable or disable specific cookie categories
• Update your preferences at any time
• Clear existing cookies from your device

Browser Settings

You can also manage cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies and other site data
• Firefox: Settings > Privacy & Security > Cookies and Site Data
• Safari: Preferences > Privacy > Manage Website Data
• Edge: Settings > Cookies and site permissions > Cookies and site data

Please note that disabling certain cookies may impact website functionality and your user experience.

Mobile App Tracking

Our mobile application may use similar tracking technologies including:

• Device Identifiers: Unique device IDs for app analytics
• Local Storage: App preferences and user data
• Push Notification Tokens: Delivery of order updates and promotions
• Location Data: GPS coordinates for delivery services (with permission)

You can manage these settings through your device's privacy settings or within the app settings menu.

International Data Transfers

Some of our third-party cookie providers may transfer your data to countries outside the UK/EEA. When this occurs, we ensure appropriate safeguards are in place:

• Adequacy decisions by UK/EU authorities
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules (BCRs)
• Certified privacy frameworks

Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect:

• Changes in our cookie usage practices
• New third-party integrations
• Legal or regulatory requirements
• Technological developments

When we make significant changes, we will notify you through:

• Website banner notifications
• Email notifications to registered users
• In-app notifications
• Updated cookie consent requests

Your Rights Under Data Protection Laws

Under UK GDPR and other applicable data protection laws, you have rights regarding cookies and tracking:

• Right to be Informed: Clear information about our cookie usage (this policy)
• Right of Access: Request information about cookies storing your data
• Right to Rectification: Correct inaccurate data collected through cookies
• Right to Erasure: Request deletion of cookie data
• Right to Restrict Processing: Limit how cookie data is used
• Right to Data Portability: Transfer cookie-collected data to another service
• Right to Object: Object to cookie-based processing
• Rights Related to Automated Decision Making: Protection from solely automated decisions

To exercise these rights, please contact us using the information provided below.

Contact Information

If you have questions about our cookie practices or wish to exercise your rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe our cookie practices violate data protection laws.

ICO Contact Information:
Website: ico.org.uk
Phone: 0303 123 1113